NERAZIO
Return & refund policy
When and how refunds are available for purchases made through nerazio.com.
Last updated: 02.08.2026
This Return & Refund Policy explains when and how refunds are available for purchases made through nerazio.com ("Nerazio," "we," "us," "our"). Because our Services are digital and work-based rather than physical goods, refund eligibility depends on how much work has already been completed at the time of your request.
This policy should be read together with our Terms of Service.
1. Nature of Our Services
Nerazio provides press release writing and distribution to third-party news outlets. Once content is written and/or submitted to a publisher, that work cannot be "returned" the way a physical product can — this policy sets out what refund options remain available at each stage.
2. Refund Eligibility by Stage
Before we begin writing or submitting your content
- Full refund available if you cancel within 24 hours of purchase and no work has started.
After writing has started, but before submission to any outlet
- Partial refund available, minus a reasonable fee for work already completed (e.g., drafting, editing).
After content has been submitted to and/or published by one or more outlets
- No refund for the portion of the order already delivered, since publication cannot be undone or "returned."
- If your plan included a specific number of guaranteed placements and we deliver fewer than promised within the agreed timeframe, you are entitled to a partial refund or service credit covering the undelivered placements.
Technical or payment errors
- If you were charged twice, charged the wrong amount, or billed after a failed order, contact us for a full refund of the erroneous charge — this is separate from the above and always eligible.
3. Non-Refundable Situations
Refunds will not be issued where:
- Content was rejected by a publisher due to violating their editorial guidelines (e.g., defamatory, misleading, or promotional content that doesn't meet journalistic standards), and you were notified of this before resubmission was attempted.
- You simply change your mind after content has already been published.
- The outlet later removes, alters, or paywalls the published content — this is outside our control once publication has occurred (see Terms of Service, Section 3).
- You provided inaccurate or incomplete information that delayed or affected delivery.
4. Subscription Plans
If you're on a recurring subscription:
- You can cancel anytime from your account settings or by contacting us; cancellation stops future billing.
- The current billing period is generally non-refundable once service for that period has started, unless required otherwise by law in your country of residence.
5. How to Request a Refund
To request a refund:
- Email support@nerazio.com with your order number and reason for the request.
- We will review the stage of your order and respond within 5 business days.
- Approved refunds are issued to your original payment method (PayPal or card) within 5–10 business days, subject to processing times of PayPal or your card provider.
6. Chargebacks
If you believe you're owed a refund, please contact us directly first. Filing a chargeback with your bank or PayPal without first reaching out may delay resolution and could result in suspension of your account while the dispute is investigated.
7. Your Statutory Rights
Nothing in this policy limits any refund or cancellation rights you have under mandatory consumer protection law in your country of residence (for example, certain EU/UK distance-selling regulations). Where this policy conflicts with those rights, the law of your jurisdiction will apply to the extent required.
8. Contact Us
Questions about refunds or cancellations:
Email: support@nerazio.com
Questions about this policy? Contact support.
